Terms and Conditions
Welcome to Smartphones Planet. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Acceptance of Terms By accessing this website, you agree to be bound by these terms and conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
2. Use License Permission is granted to temporarily download one copy of the materials (information or software) on Smartphones Planet’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
- Modify or copy the materials;
- Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- Attempt to decompile or reverse engineer any software contained on Smartphones Planet’s website;
- Remove any copyright or other proprietary notations from the materials; or
- Transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Smartphones Planet at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer The materials on Smartphones Planet’s website are provided on an ‘as is’ basis. Smartphones Planet makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Smartphones Planet does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
4. Limitations In no event shall Smartphones Planet or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Smartphones Planet’s website, even if Smartphones Planet or a Smartphones Planet authorized representative has been notified orally or in writing of the possibility of such damage.
5. Accuracy of Materials The materials appearing on Smartphones Planet’s website could include technical, typographical, or photographic errors. Smartphones Planet does not warrant that any of the materials on its website are accurate, complete, or current. Smartphones Planet may make changes to the materials contained on its website at any time without notice. However, Smartphones Planet does not make any commitment to update the materials.
6. Links Smartphones Planet has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Smartphones Planet of the site. Use of any such linked website is at the user’s own risk.
7. Modifications Smartphones Planet may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms and conditions.
8. Governing Law These terms and conditions are governed by and construed in accordance with the laws of Kenya and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
Shipping Policy
1. Shipping Location: We ship to all regions within Kenya. International shipping is currently not available.
2. Shipping Methods and Costs: We offer various shipping methods to suit your needs:
- Standard Shipping: Delivery within 1 Hour 30 Mins of a business days, for Customers within Nairobi. Cost KSh. 300.
- Express Shipping: For Clients outside Nairobi but within the country (Kenya). Delivery is within 12 Hours of a business days. Cost: KES. 1,000.
- Same-Day Delivery: Available for orders placed before 12 PM within Nairobi. Cost: KES. 1,000.
3. Order Processing Time Orders are processed within 2 hours of business days. Orders placed on Sundays on the next business day (Monday).
4. Tracking Your Order: Once your order is shipped, you will receive a call from our logistics team. They will be updating about the shipping.
5. Shipping Delays: While we strive to deliver your order within the estimated time frame, delays may occur due to unforeseen circumstances. We will notify you of any significant delays immediately.
Return Policy
1. Eligibility for Returns - To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Return Period - You have 14 days from the date of delivery to return your item.
3. Non-Returnable Items - Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Items on sale or clearance
4. Return Process - To initiate a return, please contact our customer service team at 0719 889 659 with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back.
5. Refunds - Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
6. Exchanges - We only replace items if they are defective or damaged. If you need to exchange an item, please contact our customer service team.
7. Return Shipping Costs - You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
8. Contact Information - For any questions or concerns regarding our Shipping & Return policy, please contact us at sales@smartphonesplanet.co.ke.